Flowers Richmond upon Thames: Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Richmond upon Thames. This page outlines the Terms and Conditions governing the use of our e-commerce platform for flower delivery services throughout Richmond upon Thames and the surrounding areas. Please read these Terms & Conditions carefully before placing an order. By accessing or using our website for online flower delivery in Richmond upon Thames, you agree to be bound by the terms described below.

Scope and Applicability

The following Terms & Conditions apply to all customers placing orders for flower delivery through our online platform. Our services are available to individuals, businesses, and organisations residing or operating in Richmond upon Thames and nearby areas. These terms constitute a legal agreement between you and Flowers Richmond upon Thames, governing all transactions, deliveries, and communications through our website.

Order Process

Ordering flowers through the Flowers Richmond upon Thames website involves the following steps:

• Product Selection: Browse our range of floral arrangements, bouquets, and related products. Detailed product descriptions, images, and pricing are provided for each item.
• Order Submission: Once you have selected your desired items, add them to your cart and proceed to checkout. At checkout, you are required to provide accurate recipient and delivery information, select a preferred delivery date, and specify any special instructions.
• Order Confirmation: After submitting your order and completing payment, you will receive an order confirmation number via the website and a confirmation notification summarising the products chosen, delivery details, and total cost.
• Order Fulfilment: We will prepare your floral arrangements and coordinate delivery in accordance with your specified instructions and preferred timings. Please note that orders are subject to product availability and delivery slot capacity.

Product Substitution Policy

Occasionally, due to seasonal variations, local availability, or supply issues, certain flowers or packaging shown in product images may need to be substituted. In such cases, we will endeavour to maintain the overall style, quality, and value of your chosen arrangement. All substitutions will be made with flowers of equal or greater value wherever possible. If a significant change is required, we will attempt to contact you for approval before proceeding.

Pricing and Payments

All prices displayed on the Flowers Richmond upon Thames website are in Pound Sterling (GBP) and are inclusive of any applicable VAT. The final total will include the cost of selected products plus delivery charges, which will be clearly stated at checkout before you confirm payment.

We accept a range of secure online payment methods, including major credit cards and debit cards. Payment is required at the point of order submission. Upon successful payment, you will receive confirmation of your transaction. We reserve the right to decline or cancel orders if payment is not authorised or if payment information is inaccurate or fraudulent.

Order Changes & Cancellations

You may cancel or amend your order for online flower delivery, subject to the following conditions:

• Order Amendments: You may request changes to your order (such as the recipient’s address, delivery date, or product selection) by contacting our customer service team. Amendments can only be accommodated if requested at least 24 hours prior to the scheduled delivery time, and are subject to the status of order preparation and delivery routes.
• Order Cancellations: For standard flower orders, cancellations are accepted up to 24 hours before the agreed delivery date. Bespoke orders, wedding arrangements, large quantities, or specially sourced flowers may be subject to different cancellation terms, which will be indicated at the time of order. Requests received outside the allotted time frame may result in part or full forfeiture of the order value, depending on the circumstances and stage of order fulfilment.
• Refunds: If you cancel your order within the permitted timeframe, we will issue a full refund via the original method of payment, subject to deductions for any non-recoverable costs already incurred (such as special order flowers). Refunds typically take 3-5 working days to process.

Delivery Terms

We specialise in online flower delivery throughout Richmond upon Thames and the neighbouring areas. Our delivery terms are as follows:

• Delivery Area: Our standard delivery area encompasses Richmond upon Thames and nearby locations. If you require delivery outside this area, please consult our customer service team for feasibility and additional charges, if any.
• Delivery Times: Deliveries are carried out between standard daytime hours, depending on the recipient address and your requested slot. We will make every reasonable effort to deliver your order at the specified time and date but cannot guarantee exact timing, particularly during periods of high demand, adverse weather, or disruptions beyond our control.
• Recipient Availability: Please ensure the recipient is available at the delivery address at the agreed time. If no one is present, we may leave the flowers with a neighbour or in a safe place and notify you accordingly. Alternatively, we may attempt redelivery or request collection, at our discretion and subject to additional charges where applicable.
• Incorrect Delivery Details: It is your responsibility to provide accurate recipient and address information. We cannot be held liable for failed or delayed deliveries due to incorrect or incomplete information supplied during order placement.

Quality Guarantee & Returns

Flowers Richmond upon Thames is committed to delivering quality floral arrangements. All flowers are prepared fresh on the day of delivery. Should you or the recipient be dissatisfied with the quality or condition of our flowers upon arrival, please contact us within 24 hours of receipt with photographs and a description of the issue. Where appropriate, we may offer a replacement, refund, or partial credit, subject to assessment of the products in question. We reserve the right to request return of the original arrangement for inspection.

Promotions, Vouchers & Discount Codes

From time to time, we may offer promotional pricing, vouchers, or discount codes for use on the Flowers Richmond upon Thames website. Each offer is subject to its stated terms and may be withdrawn or amended at our discretion. Promotional codes cannot be applied retrospectively to completed orders, used in conjunction with other offers, or exchanged for cash. Misuse of promotion codes may result in cancellation of your order or suspension of your account.

Customer Responsibilities

By placing an order with us, you confirm that:

• All information provided during order placement (including recipient name, address, and contact details) is accurate and complete.
• You are authorised to use the payment method provided and have sufficient funds to complete the transaction.
• Any message or card inscription provided does not contain unlawful, threatening, abusive, or inappropriate language.

Intellectual Property

All trademarks, logos, photographs, text, and designs displayed on the Flowers Richmond upon Thames website are the intellectual property of Flowers Richmond upon Thames or our licensors. Content may not be copied, reproduced, or distributed without our explicit written permission.

Liability & Disclaimer

While we endeavour to deliver all orders to the highest standards, our liability is strictly limited to the value of the products and services purchased. Flowers Richmond upon Thames will not be liable for any indirect, consequential, or incidental loss, damage, or expense arising from the use or inability to use our services, including (but not limited to) missed events, loss of profits, or emotional distress. Nothing in these Terms & Conditions limits liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

We do not provide warranties for the lifespan of flowers, as this can be affected by factors outside our control, including the recipient's care and ambient conditions after delivery. Advice on how to best maintain your floral arrangement may be found on our website or provided upon request.

Force Majeure

Flowers Richmond upon Thames shall not be held liable for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure results from circumstances beyond our reasonable control – including but not limited to natural disasters, extreme weather, local or national emergencies, strikes, acts of terrorism, or disruptions to transportation or supply chains.

Privacy and Data Protection

We are committed to protecting your privacy and personal data. Information collected during the order process is used solely for purposes of processing your order, facilitating delivery, and communicating order status. Please see our Privacy Policy for further details on how we handle your personal information.

Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms, the Flowers Richmond upon Thames website, or any related transaction shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments and Updates

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. The most current version will always be published on our website. Continued use of our services following an update constitutes your acceptance of the modified terms.

Contact and Customer Support

If you have any questions about these Terms & Conditions, our services, or your order, please consult our website or reach out through our official contact channels. Our customer service team is available to assist you with all online flower delivery queries relating to Richmond upon Thames and the surrounding areas.

Applicability

These Terms & Conditions apply to all customers making use of our online flower delivery services across Richmond upon Thames and the surrounding areas. By placing an order, you acknowledge and accept the policies described above.