Our Fresh Flower Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Richmond upon Thames
At Flowers Richmond upon Thames, we pride ourselves on delivering only the freshest flowers to households and businesses in the local area. Our fresh flowers guarantee ensures that every bouquet you receive arrives in perfect condition and brings lasting joy. Should you ever have concerns about your order, our customer-focused returns, refunds, and complaints policy is here to help.
Damaged-on-Arrival Policy
Your flowers should always arrive as beautiful as when they left our shop. In the rare event that your order arrives visibly damaged, wilted, or otherwise compromised, please notify us promptly on the same day of delivery. We may request a photograph of the arrangement to help us assess the issue.
Once we receive your information, we will arrange for an immediate replacement or offer a full refund based on your preference. Our team works efficiently so you won’t have to wait long to enjoy your fresh floral display once again.
Freshness Window
We want your flowers to delight you from the moment they arrive and for days to come. That’s why we offer a Fresh Flowers Guarantee: our arrangements are designed to remain vibrant and fresh for a minimum of five days, provided basic care instructions are followed. If your flowers show signs of deterioration within this window, please get in touch. We will address any concerns and ensure you are fully satisfied with your flower delivery.
Refund and Replacement Options
Your happiness with our service is very important to us. If your flowers arrive damaged or do not meet your expectations for freshness within the guaranteed window, you can choose between a prompt replacement or a full refund. Simply contact us with your order details and, if possible, a supporting photograph to help us resolve the matter swiftly. Refunds are processed using your original method of payment, and replacements are arranged at a time that works for you.
How to Make a Complaint
We are committed to customer satisfaction and welcome your feedback. If you are unhappy with your flowers or service for any reason, please bring this to our attention. To make a complaint:
- Contact us with your order details and a description of the issue.
- If relevant, provide supporting photos to help us understand the problem.
- Our friendly team will investigate and respond promptly, working with you to find the best solution—whether that is a refund, a replacement, or another suitable resolution.
Your feedback helps us maintain our reputation as a trusted local florist in Richmond upon Thames and improve our services for everyone in the community.
Trusted Richmond upon Thames Florist
As an established local florist, Flowers Richmond upon Thames is proud to support households and businesses throughout Richmond upon Thames and nearby areas. We believe in going the extra mile for our customers—including standing by our fresh flowers guarantee, prompt resolutions if something isn’t right, and friendly personal service every step of the way.
Thank you for choosing Flowers Richmond upon Thames. We look forward to delighting you with great floral experiences every time.
